Easy & Immediate Incident Reporting 

Report Record-Only, Medical-Only and Comp Claims All In One Place.

To report a claim, please instruct
the injured employee call:

1.866.687.0710 (English) 
1.866.787.2810 (Spanish)
Download the App: iOS | Andriod

In the event of a workplace incident, direct the injured employee to contact VirtualMD+. As a dedicated telemedicine program designed for workers compensation, VirtualMD+:

  • Provides injured employees with immediate care from an emergency trained physician.
  • Handles the claim reporting process for you, saving you time and hassle.
  • Immediately notifies employers of new claims. 
  • Provides cost savings compared to Emergency Rooms and Urgent Care Centers.

Supported by MedCall HealthCare Advisors, the VirtualMD+ program provides nationwide 24/7/365 physician triage,
real time work status, event notifications and follow-up with the injured worker. Employers can access and monitor claim details through the Key Risk claim portal. 

Attention California Residents - Please view our California CCPA Notice regarding collection of Personal Information as well as our Privacy Notice.

Claims can also be reported online through our Claim Portal. Please submit all claim documentation to Key Risk by emailing [email protected] or mail: Key Risk - PO Box 14817, Lexington, KY 40512. Click here to download a printable document of our reporting options.

The use of the VirtualMD+ app and services is limited to employers with an in-force workers compensation policy issued by a Key Risk administered carrier (“Covered Employer”), and a Covered Employer’s employees who are covered under such policy and may have suffered an injury during the course and scope of their employment with the Covered Employer.  This service is administered by MedCall Advisors, an independent tele-medicine treatment provider.  Access to MedCall Advisors is provided as a service convenience to employers insured by Key Risk to support immediate access to medical care for their employees.  Key Risk is not responsible nor liable for any advice, course of treatment, diagnosis or any other information, products or services obtained from MedCall Advisors. Additional information about MedCall Advisors can be found at the following link:  https://medcalladvisors.com/