Balance at Key Risk

“Always do right. This will gratify some people and astonish the rest.”  
 

These inspirational words by Mark Twain remind us that when we do the right thing, it’s worth it — and people notice. Doing the right thing gains the trust of our clients and employees, enabling us to grow our business profitably and meet the diverse needs of all our constituents.

“Treat others as you wish to be treated.”

We believe that by always treating others with compassion and respect, no matter how challenging the situation, we can make a real difference.

"Expertise is No Accident”

We attract, select and retain talent who are experts or have the ability to become experts in their field. Cultivating expertise that will benefit our clients requires deliberate thought and action. All we do is workers compensation, so we must commit to executing every element of the business in an exceptional manner.

“Innovation Through People”

Innovation can be defined as a new method or idea. In today’s ever-changing environment, it is our organizational and individual responsibility to innovate. Our associates have a fundamental dissatisfaction with the status quo. We challenge the validity of our own assumptions as we innovate to find better ways to deliver workers compensation outcomes.

“Responsiveness Matters!”

The key to exceeding the expectations of our clients is our ability to consistently anticipate their needs and respond in a manner that our competitors cannot duplicate.

“Extreme Ownership”

Our associates embrace a culture of ownership and shared responsibility throughout our organization. Every player understands what they must do and why. They, in turn, demand that same high standard of performance of their colleagues and peers. Communication, feedback, clarity and ‘permission to speak freely’ are two-way in our culture of ‘extreme ownership’.